Refund policy

Returns & Refunds

Because all of our items are custom made to order, we do not offer returns, exchanges, or refunds for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@maloneandmaple.com with your order number and clear photos of the issue. Once reviewed, we will make it right by sending a replacement item.

You can always contact us at support@maloneandmaple.com with any questions about your order.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us immediately at support@maloneandmaple.com so we can review the issue and arrange a replacement if applicable.

Exceptions / Non-Returnable Items

As our products are personalized and custom made, all sales are final unless the item arrives damaged, defective, or incorrect.

We also do not accept returns or refunds on gift cards.

Refunds

We do not offer refunds on custom-made items. However, if your item arrives damaged, defective, or incorrect, we will review the issue and send a replacement where appropriate.