Each portrait is custom-created to order.

Production and delivery typically take 1–3 weeks depending on your location. During peak seasonal periods, timelines may extend slightly.

We currently ship to the UK, USA, Canada, Australia, and select European countries. Shipping availability and rates are calculated automatically at checkout.

We keep shipping simple and transparent:

• £19.95 flat rate shipping (or equivalent)

Final shipping costs are always displayed at checkout before purchase.

Whenever possible, we ship items together.

Occasionally, one item may be completed ahead of time and shipped first, so items can arrive separately. If that happens, there’s nothing you need to do; additional parcels will follow shortly.

Yes. We offer complimentary shipping once your order reaches the free-shipping threshold. You’ll always see the exact shipping cost (or free shipping) clearly at checkout before payment.

We begin working on your portrait shortly after purchase.

If you need to update your photo or order details, please contact us within 1 hour of placing your order, and we’ll do our best to accommodate your request.

Because each piece is custom-made, cancellations can only be requested within 1 hour of purchase.

After this time, your portrait will already be in production and cannot be cancelled.

If you need to update your address, contact us as soon as possible, ideally within the 1-hour change window, and we’ll do our best to help before production begins.

To keep your order moving quickly and efficiently, we don’t offer free proofs or previews as standard.

If your photo isn’t suitable for the best result, we’ll reach out and request a new one before we begin.

Yes. We can create portraits for most pets, not just cats and dogs.

If you’re unsure, place your order as normal and upload your photo. We’ll confirm if anything is needed.

Yes. You can include multiple pets in a single portrait. Select your preferred option when ordering.

• Clear, well-lit images (natural daylight is ideal)
• Your pet facing the camera, with eyes visible
• No heavy filters or strong shadows

If your submitted photo isn’t ideal, our team will reach out before beginning your artwork.

We currently offer the following sizes:

• 8×10
• 10×12
• 12×16

Size options are also shown on each product page during ordering.

Yes — every portrait includes your pet’s name. You’ll enter it during checkout so we can personalise your artwork exactly as requested.

We focus on celebratory, everyday portraits designed to capture your pet’s personality. If you have a special request, you can contact us before ordering and we’ll advise what’s possible.

After delivery, you’ll receive a follow-up email inviting you to share your experience.

If your portrait arrives in less than perfect condition, contact us within 48 hours of delivery with a photo of the issue. We’ll assist you with a replacement promptly.

You can contact our team using the contact form on our website. We aim to respond as quickly as possible.